How Top to Bottom Plumbing saved money and scaled

Top to Bottom Plumbing have been offering their Townsville commercial and residential community an array of professional plumbing and roofing services since 2010. They’ve successfully built a repeat customer base by positioning themselves as the local authority in high-quality, cost-effective plumbing and roofing solutions. They also provide expert advice and operate a 24-hour emergency service, consistently executing their work to the highest industry standards.

Blockage in the system

Top to Bottom Plumbing have been offering their Townsville commercial and residential community an array of professional plumbing and roofing services since 2010. They’ve successfully built a repeat customer base by positioning themselves as the local authority in high-quality, cost-effective plumbing and roofing solutions. They also provide expert advice and operate a 24-hour emergency service, consistently executing their work to the highest industry standards.

There was a time when Top to Bottom Plumbing labored over data procurement - it used to be a clunky and inefficient process. They had to do a lot of manual data interpretation before they were able to gather the parts and order the products they needed.

Back then, they were in desperate need of a solution that could connect with data from their service field software, ServiceM8, and accounting program, Xero; and they needed software that could help them interpret all that data.

That was before they found relief with Wink Reports.

Unclogging the blockage

Once they hooked up with Wink Reports, Top to Bottom proceeded to revolutionize the way they procured their valuable company data. They automated their stock supply process, which provided a high level of assurance that they would get back the products and tools they put to work in a client’s home.

The solution Wink offers has enabled them to make more accurate forecasts and place more accurate orders to get the right amount of products to fit their current needs. And this has saved the company a tidy sum of money in the long-term.

Top to Bottom Plumbing managed to decrease their stock holdings by a whopping 50%. Their warehouse held stock for about 15,000 to 70,000 workers. The result was that they were able to pivot and rely on their merchants to hold that stock - it saved them from having to invest their own time and money in warehouse overhead costs, to keep tabs on inventory, or to oversee compliance issues.

A software solution slots in place

Before using Wink, the Top to Bottom team was at the mercy of their own manual interpretation of all the data presented by the software they used, like ServiceM8 and Xero. From the moment that these software platforms were incorporated into Wink Reports, the team was then able to correlate key data points and receive a true representation of what was going on in their business. 

For a 24-hour service business that’s constantly on-the-go, the team appreciates that there’s limited downtime to contend with.

“When you’re looking at a software solution, it needs to be foolproof from start to finish. If we do have an issue, you’re going to get a response straight away. A lot of times with bigger software or corporations, you put in your ticket request and it can take hours to get a response and by that time you’ve figured it out yourself… Another thing is, over time, Wink has adjusted the way they mold their reports around programs like ServiceM8. What that tells me is the developer is invested in creating a better product and all-around experience for their customer.” - Craig Morris, Top to Bottom Plumbing

The man at the center of Top to Bottom Plumbing goes on to recommend Wink Reports purely out of the procurement process and being able to offer an automated solution that vastly improves their service offering to customers. When reviewing elements of their business, such as stock holding, they had to juggle a lot of manual entry data, which in turn had a direct impact on their customers.

“Thanks to Wink, we now know that whatever is being built out, we’re getting back. If our guys go to a client site to address an issue, they’re going to have the appropriate stock and tools to do it. Wink looks at what parts of the business you can automate to deliver better service to your customers, and it does it successfully.” - Craig Morris

Keen to scale your business?

Top to Bottom Plumbing is just one example of how a service business took this important step towards growing their business. You too can unleash your growth potential - take advantage of our 30-day free trial and put Wink Reports to work for your business.

How has data helped you move your business forward? Leave a comment to share your insights with other business owners.